Frequently Asked Questions

Answers to common questions about our watch repair and inspection services.

General Questions

What is your minimum order quantity (MOQ)?

We primarily support batch orders. Typical projects start from 50–100 units depending on service type.

What is the average turnaround time?

Turnaround varies by service scope. Inspection may take 3–5 days, while repair and refurbishment may take 5–12 days.

Do you support both quartz and mechanical watches?

Yes, we handle quartz, mechanical, and selected smartwatch service processes.

Service Details

What types of issues can you repair?

We handle movement issues, battery replacement, waterproof sealing, cosmetic refurbishment, and component replacement.

Do you provide inspection reports?

Yes, we provide structured inspection reports including accuracy, waterproof testing, and visual quality checks.

Can you integrate into our supply chain?

Yes, our services are designed to support after-sales service, returns processing, and quality validation within watch supply chains.

Logistics & Support

How do we send products to you?

Clients typically ship products in batches with tracking. We provide intake confirmation upon arrival.

Do you offer warranty on services?

We provide limited service assurance based on project agreement and service scope.

How do we start?

You can submit a request through our quote form or contact us directly for project evaluation.

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Still Have Questions?

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